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Workflow templates, department packs, agents, and knowledge — readiness checks before install, the same approval gates as chat and custom workflows.
Marketplace path
One signature TRACE — pick a template, pass readiness, clear the approval gate, then run live.
Browse → readiness → approval gate → live — same governance as chat and workflows.
3 workflows · CS agent
Health monitoring, QBR prep, and account-risk workflows bundled for CSM teams.
RevOps + Sales agents
Pipeline review, executive summaries, and CRM-connected RevOps rituals.
Zendesk triage agent
Ticket triage, support knowledge, and an optional SLA escalation workflow.
Campaign production
Multi-agent marketing production, attribution analysis, and campaign digests.
Support operations
Categorize and route inbound tickets, then hand off to humans with full context.
Sales operations
Enrich records, summarize pipeline, and draft follow-ups from connected CRM data.
Approval-gated
Route quotes and discounts through the right approvers with a full audit trail.
Finance operations
Parse invoices, match POs, and queue exceptions for human review before writes.
RAG source
Curated threat-intel and policy docs, ready for agents with routing traces.
HR operations
Structured onboarding checklists and request routing for new hires.